Contact Support
We're here to help you make the most of The Athlete Network
Report an Issue
For safety concerns, harassment, or content violations
Safety Guidelines
Learn about our safety features and best practices
Get in Touch
Email Support
For general inquiries, account issues, or technical support:
support@theathletenetwork.comResponse time: Within 24-48 hours
Safety & Trust Team
For urgent safety concerns or policy violations:
safety@theathletenetwork.comResponse time: Within 24 hours
Business Inquiries
For partnerships, sponsorships, or media inquiries:
partnerships@theathletenetwork.comFrequently Asked Questions
How do I get verified as a coach?
To become a verified coach, complete your profile with credentials, certifications, and professional experience. Our verification team will review your application within 5-7 business days. Verified coaches receive a badge and enhanced profile features.
How do I report inappropriate content?
Click the "Report" button on any content or profile. Select the violation type and provide details. Our moderation team reviews all reports within 24 hours. For urgent safety concerns, email safety@theathletenetwork.com directly.
Can I delete my account?
Yes. Go to Settings → Account → Delete Account. Note that this action is permanent and cannot be undone. All your data will be removed within 30 days in accordance with data protection regulations.
How do I update my profile information?
Click your profile picture → Settings → Edit Profile. You can update your name, bio, sport specialties, credentials, and privacy settings. Changes are saved automatically.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, Amex), PayPal, and bank transfers for premium features and coaching subscriptions. All payments are processed securely through our payment partners.
Community Resources
Code of Conduct
Learn about our community values and expectations
Help centre (Coming Soon)
Comprehensive guides and tutorials for all features
Community Forum (Coming Soon)
Connect with other members and share experiences
Video Tutorials (Coming Soon)
Step-by-step guides for coaches and athletes
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The Athlete Network is built for and by our community. Your suggestions help us improve and grow. Share your ideas, report bugs, or tell us about features you'd like to see.
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